Before we can wrap identity security around something, we must first start with the basics. I've looked into some detailed plans from top consulting firms, but I wanted a straightforward way to think about AI for state and local government offices and college campuses.
AI is growing with useful tools that can improve your work, whether you're handling permits, student records, or community projects. If you're already using it, let's walk through three levels to get a clearer picture of what it's doing.
Level 1: Large Language Models (LLMs) – Writing Support
At this level, Large Language Models (LLMs) help create text or responses using data they've been trained on. Think of them as a helpful coworker who can write emails, put together reports, or suggest answers to usual questions. A city clerk might use them to draft letters to residents or meeting notes. For a college administrator, they could assist with student updates or policy outlines. They work with what they already know, making them a good starting point.
Level 2: AI Workflows – Everyday Task Help
The next level involves AI workflows, where the technology takes on regular tasks by following clear steps. This might mean sorting permit applications in a town hall, updating enrollment lists on campus, or handling community feedback. It keeps things moving without needing constant oversight, freeing up time for bigger priorities like budget reviews or campus events.
Level 3: AI Agents – Independent Choices
The highest level features AI agents that can make decisions on their own, stepping in for certain tasks. Imagine them handling simple approvals — like basic budget requests, student forms, or grant applications — without always needing a person to step in. They act like reliable team members who think for themselves, great for busy offices or universities where quick decisions can keep things running smoothly.
Learning from the Past
This buildup reminds us of past tech changes. Virtualization gave us dedicated tools for things like financial tracking. Cloud computing later made sharing files across teams easier. Now, Level 3 AI agents are like self-managing resources, similar to what top consulting firms see in leading groups. Knowing where you stand helps make sense of it all.
What's Next for Your Work?
AI at these levels can boost efficiency, cut down on mistakes, and support new ideas — whether in a county office or a university. Seeing where your AI use fits can help shape its future.
What do you think? If you're using AI, which level does it feel like? Share your thoughts in the comments, and let's figure this out together.